- IT Process and Service Management focuses on transforming IT services using an integrated approach encompassing the gamut of processes involved in IT solutions, sourcing, services and operations.
- The range of services include assessments, strategic planning, process definition and implementation, and continual improvement, leveraging industry best practices like CMMI®, ITIL® V3, CMMI® SVC, ISO 20000, Six Sigma, Lean principles and Agile methodologies.